Accomplishments: William F. Harrah College of Hospitality

Aaraceli Hernandez's (Hospitality) co-authored article "Navigating the impact of technology anxiety on guest experience: the dynamic roles of organizational support" was recently published in the International Journal of Contemporary Hospitality Management. The research presented in the article investigates how psychological barriers,…
Amanda Belarmino (Hospitality) was awarded the ICHRIE Excellence in Teaching and Training award at the 2026 ICHRIE Global Conference. The award recognizes her for her teaching in a variety of undergraduate and graduate courses with innovative, engaging teaching methods.
Cass Shum (Hospitality) was awarded the ICHRIE Faculty Collegial Award at the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) 2026 Global Conference. The award recognizes faculty commitment to fostering collegiality amongst peers. Shum was awarded for her service to the university, college, and academia…
Cass Shum (Hospitality) and Ankita Ghosh, '20 Ph.D. Hospitality, received the Best Paper Award at the West Federation CHRIE 2026 Conference in Las Vegas for their research titled "Breaking rules won't stop them from hurting you: How and when pro-customer rule-breaking provokes customer mistreatment." The research suggests that even when…
Researcher Amanda Belarmino (Hospitality) examines existing studies on the growing trend of staycations in the article: "There's no place like home: a systematic literature review of research related to staycations." The study includes a total of 33 peer-reviewed articles, gathered from Scopus, Science Direct, Elsevier, Springer, Taylor and…
Jessica Immonen (Dental) was invited to be a platform presenter at the Annual American Association of Clinical Anatomists (AACA) Conference held at the Mayo Clinic in Rochester, MN. Her presentation was titled "Improving Diagnosis and Management of TMJ Osteoarthritis with Cadaveric CBCT-Acquired Data" and was selected to be delivered within the "…
Cass Shum (Hospitality) and her coauthors received the First Runner-Up Best Paper Award at APacCHRIE 2026 in Osaka, Japan, for their paper titled "Deontic justice for robots: How and when employees’ robot abuse  affects customers’ revisit and negative word-of-mouth."
Hyelin (Lina) Kim (UNLV Hospitality) and her coauthors—Sung-Eun Kim from Kyungpook National University and UNLV Hospitality Ph.D. alumna, Zhenxian Piao from the University of Central Florida, and Seokhyun (Sean) Kim (Hospitality)—received the Second Runner-Up Best Paper Award at APacCHRIE 2026 in Osaka, Japan, for their paper titled "Virtual…
Mana Azizsoltani (Hospitality) & Ismael Gomez-Talal (International Gaming Institute) published an article titled 'Building a brief multidomain questionnaire for gambling dual disorder: Psychometric validation and RDoC-based dimensional structure' in the International Journal of Methods in Psychiatric Research. This study yielded a…
UNLV’s William F. Harrah College of Hospitality was recently ranked the #1 Hospitality & Hotel Management school in the world by CEOWORLD Magazine. The College of Hospitality topped numerous premier institutions, including Cornell, Penn State, and Emirates Academy of Hospitality Management. The ranking is based on seven weighted metrics that…
Emma Hwang, Billy Bai, and Mehmet Erdem (all Hospitality) have published their study titled 'Service robot technologies as social actors: a systematic review' in the Journal of Hospitality and Tourism Technology. The study aimed to explore service robotic technologies from a social actor’s perspective and examine the role of service robots in the…
Juliana R. V. Tkatch (Hospitality) is the leading author of the research article, "I Want to Come Back! The Role of Events in Attraction Image, Revisit Intention, and Loyalty" in Event Management which explored the impact of event participation on visitor perceptions, place attachment, and long-term loyalty within the tourism industry. The…