Alumna Carrie Yunxuan Zhang, Cass Shum, and Amanda Belarmino (Hospitality), recently published their paper "Organizational Responses to Online Employee Reviews: A Mixed-method Research" in the International Journal of Hospitality Management. This research examines organizational responses to negative online employee reviews on Glassdoor and tests the effectiveness of explanation responses in simulating job application intentions amid negative online employee reviews. It showed that explanation responses improve job application intentions, especially when job seekers have favorable attitudes toward reviews and the review writers’ organizational tenure is high.
