With the rise of online meal delivery platforms like DoorDash and UberEats, it is important for restaurants to understand how reports of satisfaction on these platforms impact their customers. In the article "Examining the billboard effect of online meal delivery platforms," published in International Hospitality Review, co-authors Amanda Belarmino, Carola Raab (both Hospitality), and Yunmei Bai found that guests who are dissatisfied with the delivery are more likely to dine at the physical restaurant. The article also explores factors that are influencing satisfaction with these services.