Become an SI Leader

SI Leaders partner with a historically difficult course during the semester by conducting a free, peer-led study group; providing an interactive environment to assist students with course concepts and an opportunity to discuss learning strategies. SI Leaders will attend the assigned course as a model student, develop lesson plans that utilize collaborative learning techniques, facilitate between two to three SI sessions per week in sequence with course material, and hold an office hour to answer additional questions from students that attended their SI sessions.

Eligible applicants should have completed the prospective SI course(s) they wish to conduct sessions for with a grade of “B” or better, possess a cumulative GPA of 3.0 or above, and be highly recommended by UNLV faculty.

SI Leaders work between 8-10 hours each week, and exhibit high standards of professionalism in all of their interactions with students, faculty, and staff.

Additional expectations of SI leaders include (but are not limited to):

• Attend assigned courses on time and begin SI sessions promptly each week.
• Complete and submit lesson plans for each SI session.
• Communicate regularly with students, faculty, and other SI staff.
• Hold office hours outside of SI sessions (one hour per week).
• Exhibit professionalism in dress and communication.
• Use collaborative learning strategies and questioning skills to engage students in subject matter.
• Assist students with learning new study strategies.
• Act as a facilitator of knowledge (e.g., do not just give students the correct answers).
• Be comfortable speaking in front of large groups.
• Possess the ability to manage a classroom of students (up to approximately 60; average size 10).
• Maintain at least a 2.75 semester GPA and a 3.0 cumulative GPA.
• Attend all semester meetings/trainings (approximately two per semester).

Front Desk Leader (FDL)

The Academic Success Center (ASC) houses tutoring labs in the Lied Library and Thomas Beam Engineering Complex. The Front Desk Leader (FDL) will manage these labs and virtual labs under the supervision of the Senior Coordinator of Supplemental Instruction and Tutoring. The FDL will coordinate day-to-day tutoring lab operations, greet and check-in students, supervise the lab spaces (both in-person and virtual), and assist Graduate Assistant supervisors with daily procedures. This FDL position is different from the Front Desk Worker position in the ASC Building; it possesses a necessary management element of space and tutors.

FDLs serve as a primary point of contact for students using tutoring services and are required to have strong customer service skills. FDLs are required to create a positive, welcoming, and professional peer-to-peer learning environment. FDLs are also viewed as peer mentors and, as such, are expected to set examples for other student workers and students using tutoring services in professionalism. For more information, please email tutoring@unlv.edu. 

The primary responsibilities of the Front Desk Leader position are to:

• Practice conflict management and de-escalate any issues that arise.
• Manage the lab and maintain its general operations.
• Follow opening and closing procedures for in-person and virtual tutoring labs.
• Maintain current information on Academic Success Center policies and procedures and ensure all using tutoring services are compliant. 
• Be knowledgeable of other UNLV academic resources and assist students with finding the appropriate help.
• Ensure students are receiving tutoring services that follow the Academic Success Center’s mission and vision statement.
• Follow appropriate protocols and reporting procedures as outlined by employee manuals, posted policies, and direct supervisors.
• Communicate and collaborate with colleagues while maintaining a positive and professional attitude.
• Engage with other UNLV staff and faculty such as library workers, campus security and police services, and other outside departments. 
• Be reliable and professional by showing up on time for scheduled shifts, opening and closing services in timely manners, following appropriate shift change protocols, and maintaining on-call responsibilities when needed.
• Utilize interpersonal and intrapersonal communication skills with all student workers.

Other Responsibilities:

• Maintain inventory of tutoring lab supplies by completing regular inventory counts, follow appropriate chain of communication for placing orders, and ensuring supplies are being utilized for tutoring purposes only.
• Collect feedback from undergraduate students utilizing tutoring services by distributing survey links and directing students to where they can provide information about their experiences of using tutoring services.
• Answer the phone in a professional manner, assist callers by answering their questions, and diverting their inquiries to the appropriate source if necessary.
• Perform other duties as assigned by the SI/Tutoring Senior Coordinator and Graduate Assistant Supervisors.
• Routinely check, respond, and regulate tutoring email accounts.
• Record student attendance by documenting student worker schedules, taking attendance, documenting subject availability usage, and maintaining permanent schedules.