Heather Younger, '93 BA Political Science, is a best-selling author, international TEDx speaker, podcast host, facilitator, and Forbes Coaches Council coach. Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies — large and small — tick. She has facilitated more than 150 workshops. Her motivation and philosophy have reached more than 20,000 attendees at her speaking engagements on large and small stages. Her book The 7 Intuitive Laws of Employee Loyalty hit the Forbes must-read list and is a go-to source for HR professionals seeking insight into their organizations' dynamics. Her writing also can be found on her blog at CustomerFanatix.com. She runs her own management consultancy. Eating chocolate, going to the movies, and hiking are her hobbies. She, her husband, and their four children live in Aurora, Colorado.