Telecommunications has transitioned to TeamDynamix for managing service requests. As a result, the interface now looks a little different. The new system uses a simplified form that allows requesters to provide a description of the services or work needed, making submitting requests easier.  

Login to TeamDynamix to submit a service request. A link to the TeamDynamix portal is available on the Telecommunications webpage. 

Important Changes to the Approval Process

• Before submitting a request, inform your account manager to avoid delays. 
• Service requests will automatically route to the appropriate account manager for approval before work can begin. 
• Requests that have not been approved within seven calendar days of submission will be automatically closed. Once a ticket is closed, the requester must submit a new request. 
• Account managers will receive reminders throughout the seven-day approval period. 
• If an account manager will be out of office for an extended period of time, contact the Work Order Control Unit (WOCU) at telecom@unlv.edu to arrange an alternate approver.

The Telecommunications Service Request Knowledge Base article includes helpful information about how to submit a request. If you have additional questions, please contact Telecommunications at telecom@unlv.edu. 

Thank you for your cooperation as we improve the Telecommunication service request process.