Ditch the PJs, leave cleaning to the pros and use the right tongs.

Artificial intelligence is beginning to reshape Las Vegas hospitality, but so far the technology has changed far fewer jobs than many workers feared.

When Jason Killinger was arrested based on a Reno casino’s facial recognition software in 2023, it was far from unusual. His arrest — now subject of a lawsuit against a Reno police officer — was one of hundreds based on facial recognition in recent years at Northern Nevada casinos, and it highlights a growing tension in the casino industry.

A woman’s complaint on TikTok about being charged $500 in added fees on her Hawaiian honeymoon has gone viral.

A viral Reddit post has reignited debate about hotel mini-bar policies after one Las Vegas guest shared frustration over what they described as overly punitive restrictions.

As visitors repeatedly come to Las Vegas, locals who work at the resorts get to know them better and better. But why shouldn’t that same experience extend to someone’s first time in town?

To check out of the Ritz-Carlton in New Orleans in August, Cameron Sperance planned to leave the key in the room and bolt. His mother preferred a more genteel exit strategy. “She’s definitely of the generation that goes to the desk and does a line-item review,” said Sperance, 35, a senior hotels reporter at the Points Guy. “I’ll forget to check out and make my way to the airport as quickly as possible.”

Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends accelerated. And cybersecurity concerns have mounted around hotel key technology. Earlier this year, researchers found a vulnerability in plastic hotel keys that could render up to three million keys easy prey for hackers and take years to fix.