Cass Shum In The News

Phys.org
While diversity, equity and inclusion (DEI) regulations are widely accepted in the hospitality and tourism sector, new research shows applicants may still encounter barriers to securing roles because of automated processes on job sites.
Newsweek
Hospitality is about taking care of people: serving guests and creating memorable experiences are at the core of hotel and resorts' missions. But to be successful, these companies must also prioritize their staff.
Yahoo!
It’s been more than a decade since Fort Worth leaders began serious talks of overhauling the downtown convention center, whose enormous “flying saucer” dome has been a landmark for 55 years.
Fox News
Tourism driven cities like Las Vegas are facing staffing shortages as the city grows and industry workers are not returning post pandemic
Axios
Requests for tips are becoming more common, tips themselves are getting larger, and consumers from coast to coast are confused about the new rules.