Biography

Jessica Word is an associate professor whose research focuses on capacity building in the public and nonprofit sectors. She also has expertise in program evaluation and organization theory.

Her work has been published in numerous journals including, Public Administration Review, Review of Public Personnel Administration, Personnel Review, Public Personnel Management, the Journal for Nonprofit Management, and Spirituality and Religion. She's worked with notable national nonprofits such as the Girl Scouts of the USA, Volunteers of America, and Opportunity Knocks on issues related to employee engagement and burnout. She also co-edited The Nonprofit Human Resource Handbook with Jessica Sowa.