Presentation: Soumya Upadhyay

Soumya Upadhyay (Healthcare Administration and Policy) recently presented a research paper, "Hospital Cultural Competency and Financial Performance," at the European Academy of Management, non-profit division. An organization’s cultural competency is an ongoing capacity to provide high-quality, equitable, safe, and patient-centered care for diverse patients. By developing cultural competency, hospitals can have a larger market share, and avoid unnecessary costs that occur due to absenteeism as well as turnover as a result of cultural conflicts. Additionally, fostering cultural competency improves patient experience and satisfaction, and eliminates health disparities to avoid unnecessary readmissions, thus saving costs to hospitals.

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