Below are common issues that you may encounter while completing a dynamic PDF form or applying your digital signature.
If you have forgotten your password, it cannot be emailed to you or reset; you will have to create a new ID. Follow the instructions above for creating a digital ID.
Many dynamic PDF forms at UNLV contain multiple signature fields. When more than one signature is applied, the following warning message may display at the top of the form:
A form with this message is not corrupted or infected with a virus. Signatures can still be added to the document, and the signed form can be saved as usual.
- Click on the Edit menu at the top left hand side of the application.
- Select Preferences.
- Close out of Adobe Reader and restart the application.
Some dynamic PDF forms at UNLV (e.g., the Faculty Annual Evaluation Report) are designed to lock certain sections and protect them from further editing after a digital signature has been applied. A locked form can be unlocked by removing the associated digital signature.
If changes must be made to a locked form but it cannot be unlocked due to problems removing the digital signature that locked it (see section below), the best solution is to copy the text into a blank form, make the necessary changes, and sign the new form.
Removing a Signature
An Adobe digital signature can be removed from a PDF form by right-clicking on it and selecting the option to Clear Signature, if Adobe Reader is able to locate the digital ID file (with extension .pfx) originally used to create the signature (e.g., if the ID file is loaded on the computer or is accessible on a flash drive). However, if Adobe Reader cannot find the ID file from which the signature was generated, the digital signature cannot be removed from the form.
If you are unable to resolve your problem with completing or digitally signing your dynamic PDF form using the guidance provided above, please use the following form to request further assistance.