Annual Business Affairs Customer Service Survey
Every fall, Business Affairs distributes a customer satisfaction survey to university employees. The survey asks respondents to rate the level of service they received from each customer-facing department over the past year using a Likert scale. Respondents also have the option of including qualitative comments. Survey responses are anonymous.
The survey data is aggregated, analyzed, and compared to the previous year to help us understand if we’ve improved and identify areas of opportunity for continuous improvement.
Visit the Headlines from Business Affairs webpage to read the latest survey results.