A group of graduates with their arms in the air

CARE

Service Standards

About CARE

The Business Affairs CARE culture and service standards are designed to advance UNLV’s Top Tier 2.0 initiatives through support, service, and infrastructure excellence.

Collaborate

We collaborate with experts and freely share non-confidential information that helps us and our teams perform with excellence.

  • Freely share non-confidential information that helps teams perform efficiently
  • Share information with both internal and external stakeholders that our work affects
  • Communicate with transparency and build strong relationships
  • Offer constructive feedback and share ideas

Acknowledge

We acknowledge the interdependence of our work in Business Affairs.

  • Greet others in the hallway with a greeting or smile
  • Recognize colleagues for accomplishments and good work
  • Make a point to celebrate success
  • Nominate an outstanding colleague for the Business Affairs employee appreciation award

Respect

Every job, every person is important. We are experts in our fields who serve experts in their fields.

  • Treat colleagues and customers the way they want to be treated
  • Be mindful of other people’s time, capacity, and capabilities
  • Ask thoughtful questions and practice active listening
  • Please and thank you go a long way

Empower

We are empowered to solve problems in service to our stakeholders.

  • Trust others to make decisions and expedite tasks
  • Take ownership of projects
  • Solve problems in service to our stakeholders
  • Create meaningful supervisor/employee coaching relationships

Universal and Departmental Standards

CARE Ambassadors

CARE ambassadors are enthusiastic department representatives who promote the Business Affairs culture and service standards within their teams. They lead discussions and activities to help people demonstrate CARE in every interaction. Ambassadors work with their supervisors to understand department priorities and find creative ways to support those priorities. They celebrate service successes and encourage others to do the same.

CARE ambassadors are essential to the program’s success. Each Business Affairs department has at least on CARE ambassador who serves a two-year term.

Benefits of being an ambassador

  • Leadership opportunity
  • Professional development 
  • Networking opportunity
  • Influence divisional decisions and the direction of the CARE initiative

Qualities that make a great ambassador

  • Highly motivated
  • Exceptional customer service skills
  • Excellent communication skills
  • Proficiency in presenting to groups

Thank you to our dedicated team of CARE ambassadors:

  • Brian Townsend, Real Estate
  • Chelsea Meggerson, Purchasing and Contracts
  • Chris Chavez, Facilities Management
  • Colin Tewey, Delivery Services
  • Darren Paulson, Telecommunications
  • Dave Coleman, Facilities Management
  • Don Johnson, Facilities Management
  • Doug Mclean, Facilities Management
  • Hugo Calderon Cortes, Financial Services
  • James Kearney, Facilities Management
  • Jan Lasagna, Parking and Transportation Services
  • John Myers, Facilities Management
  • Katherine Hackett, Planning and Construction
  • Lori Church, Financial Services
  • Lydia Lujan Sasaki, Work Order Control Unit
  • Maisara Abebe, Facilities Management
  • Mike Bailey, Facilities Management
  • Racquel Rodriguez, Financial Services
  • Rebecca Paulson, Administration Technology Services
  • Ricardo Vigil, Facilities Management
  • Sandy Ziegler, Parking and Transportation Services
  • Tara Pike, Facilities Management
  • Toni Arcadipane, Facilities Management

Lead CARE Ambassadors

Lead CARE ambassadors convene groups of ambassadors on a monthly basis to share program information, tips and resources. They create a community where ambassadors support each other and help everyone to succeed in their role. Lead ambassadors serve a one-year term. 

Thank you to our dedicated lead ambassadors:

  • Michael Bailey, Facilities Management
  • Jan Lasagna, Parking and Transportation Services
  • Chelsea Meggerson, Purchasing and Contracts

Interested in becoming a CARE or lead ambassador? Contact Heather Ortiz to learn more.

Annual Business Affairs Customer Service Survey

Every fall, Business Affairs distributes a customer satisfaction survey to university employees. The survey asks respondents to rate the level of service they received from each customer-facing department over the past year using a Likert scale. Respondents also have the option of including qualitative comments. Survey responses are anonymous.

The survey data is aggregated, analyzed, and compared to the previous year to help us understand if we’ve improved and identify areas of opportunity for continuous improvement.

Visit the Infrastructure and Shared Governance webpage to read the latest accomplishments and milestones.