A group of graduates with their arms in the air

C.A.R.E.

Service Standards

About C.A.R.E.

The Business Affairs C.A.R.E culture and service standards are designed to advance UNLV’s Top Tier 2.0 initiatives through support, service, and infrastructure excellence.

Collaborate

We collaborate with experts and freely share non-confidential information that helps us and our teams perform with excellence.

  • Freely share non-confidential information that helps teams perform efficiently
  • Share information with both internal and external stakeholders that our work affects
  • Communicate with transparency and build strong relationships
  • Offer constructive feedback and share ideas

Acknowledge

We acknowledge the interdependence of our work in Business Affairs.

  • Greet others in the hallway with a greeting or smile
  • Recognize colleagues for accomplishments and good work
  • Make a point to celebrate success
  • Nominate an outstanding colleague for the Business Affairs employee appreciation award

Respect

Every job, every person is important. We are experts in our fields who serve experts in their fields.

  • Treat colleagues and customers the way they want to be treated
  • Be mindful of other people’s time, capacity, and capabilities
  • Ask thoughtful questions and practice active listening
  • Please and thank you go a long way

Empower

We are empowered to solve problems in service to our stakeholders.

  • Trust others to make decisions and expedite tasks
  • Take ownership of projects
  • Solve problems in service to our stakeholders
  • Create meaningful supervisor/employee coaching relationships

Universal and Departmental Standards

C.A.R.E. Ambassadors

C.A.R.E. ambassadors are enthusiastic department representatives who promote the Business Affairs culture and service standards within their teams. They lead discussions and activities to help people demonstrate C.A.R.E. in every interaction. Ambassadors work with their supervisors to understand department priorities and find creative ways to support those priorities. They celebrate service successes and encourage others to do the same.

C.A.R.E. ambassadors are essential to the program’s success. Each Business Affairs department has at least one C.A.R.E.ambassador who serves a two-year term.

Benefits of being an ambassador

  • Leadership opportunity
  • Professional development 
  • Networking opportunity
  • Influence divisional decisions and the direction of the C.A.R.E. initiative

Qualities that make a great ambassador

  • Highly motivated
  • Exceptional customer service skills
  • Excellent communication skills
  • Proficiency in presenting to groups

Thank you to our dedicated team of C.A.R.E. ambassadors:

  • Colin Tewey, Delivery Services
  • Darren Paulson, Telecommunications
  • Lydia Lujan Sasaki, Work Order Control Unit
  • Robin Love, Risk Management and Safety
  • Elise Bunkowski, Financial Planning, Budget & Analysis
  • Rebecca Paulson, Administration Technology Services
  • Sandy Ziegler, Parking and Transportation Services
  • Jan Lasagna, Parking and Transportation Services
  • Maisara Abebe, Facilities Management
  • Tara Pike, Facilities Management
  • James Kearney, Facilities Management
  • Dave Coleman, Facilities Management
  • Doug Mclean, Facilities Management
  • John Myers, Facilities Management
  • Matt Whinery, Facilities Management
  • Don Johnson, Facilities Management
  • Mike Bailey, Facilities Management
  • Ricardo Vigil, Facilities Management
  • Steven Joseph, Facilities Management
  • Toni Arcadipane, Facilities Management
  • Marlon Ratliff, Facilities Management
  • Chris Chavez, Facilities Management
  • Chelsea Meggerson, Purchasing and Contracts
  • Karla Kirk, Financial Services 
  • Lori Church, Financial Services
  • Racquel Rodriguez, Financial Services
  • Hugo Calderon Cortes, Financial Services
  • Belia Guzman, Purchasing and Contracts
  • Brian Townsend, Real Estate
  • Katherine Hackett, Planning and Construction

Lead C.A.R.E. Ambassadors

Lead C.A.R.E. ambassadors convene groups of ambassadors on a monthly basis to share program information, tips and resources. They create a community where ambassadors support each other and help everyone to succeed in their role. Lead ambassadors serve a one-year term. 

Thank you to our dedicated lead ambassadors:

  • Michael Bailey, Facilities Management
  • Robin Love, Risk Management and Safety
  • Chelsea Meggerson, Purchasing and Contracts

Interested in becoming a C.A.R.E. or lead ambassador? Contact Heather Ortiz to learn more.

Annual Business Affairs Customer Service Survey

Every fall, Business Affairs distributes a customer satisfaction survey to university employees. The survey asks respondents to rate the level of service they received from each customer-facing department over the past year using a Likert scale. Respondents also have the option of including qualitative comments. Survey responses are anonymous.

The survey data is aggregated, analyzed, and compared to the previous year to help us understand if we’ve improved and identify areas of opportunity for continuous improvement.

Visit the Campus Operations Update webpage to read the latest survey results.