Telecommunications
Telecom will have technicians on-site to fulfill work requests or repair issues Monday - Friday from 8 a.m. to 5 p.m.
- Staff are on-call to respond to service impacts outside of business hours.
- Voice engineers work remotely and from the office.
- Inbound trouble tickets and work requests will be managed and sent to technicians for execution
- The IT Operations Center monitors the infrastructure and network 24 hours a day, 7 days a week. Telecommunications receives alerts and will continue to respond to issues that affect systems and emergency services.
- The UNLV operators and Telecom help desk are open Monday - Friday from 8:00 am to 5:00 pm.
- All inbound calls for UNLV at 895-3011 will continue to be answered and routed
Wireless
Be advised our normal processes will be followed as well as deliveries on campus, there are no special shipping arrangements being made. Campus delivery is essential, devices need to be barcoded and there is staff on campus to facilitate this.
Customers can make arrangements to pick up their devices by contacting Shipping & Receiving at 702-895-3212.
SIM card activations will be handled in the following manner:
- Request sent to telecom@unlv.edu and an order is made
- SIM card is delivered to campus
- Customer picks it up
- Contact Help Desk at 702-895-3011 for activation
We do not have staff in the office to pass out SIM cards at this time.
Central Billing
The Central Billing team will be in on Friday's on alternate shifts from 7 a.m.-2 p.m. to check mail, pick up deliveries, handle checks or get signatures if required.
If signatures are needed, they will make arrangements to meet with you on this day.
BA has suspended deliveries from Tahoe Springs.