Connect and collaborate with your UNLV colleagues as if you were still on campus
Being able to continue campus communications from off-campus is more important than ever. Cisco Jabber is an application that enables you to place and receive calls on your campus extension, no matter where you are. Cisco Jabber can be installed on most computers and cell phones that have an internet connection.
Softphone - Use the Jabber application on your cell phone or computer to place, receive and forward calls using your UNLV extension
Voicemail - Listen to, delete, and forward voicemail messages left in your UNLV extension’s mailbox
Chat - Instant message with other Jabber users, individually or in a group
Video Conference - Start a Webex meeting using your Webex personal room or join someone else’s conference
Contacts - Create and manage custom contact lists to organize your communications for users you contact regularly
Presence - Set your status so that other users can see if you are available before calling
Jabber is available for all UNLV staff or faculty that use a university phone. However, there is a different process depending on whether you currently have an Avaya phone or a Cisco phone on your desk. More on that below:
Avaya to Jabber Upgrade
UNLV has two active phone systems, Avaya and Cisco. Jabber is a feature of the Cisco system. Therefore, while it is possible to upgrade Avaya users to Jabber, there is added complexity for Telecom staff. Also, some changes to the Avaya user's current phone service are an unavoidable part of the upgrade. Users will be responsible for understanding the changes and agreeing to them.
Phone Service changes
The Avaya extensions will be removed from all Avaya phones and will only be available in Jabber after the transition
New Cisco Unity voicemail boxes will need to be created for all extensions that require voicemail
All new voicemails left after the transition will be deposited into and retrieved from Cisco Unity
Existing Avaya Call Pilot voicemail boxes and messages will be kept for 2 weeks after the transition to Cisco. Contact Telecom to discuss options available for archiving messages.
As a temporary measure in response to the COVID-19 pandemic, all Avaya Call Pilot mailboxes will be kept until 2 weeks after UNLV reopens for regular business.
For current Cisco users, there will be a one-time charge of $28.75 per user for Telecom to cover the costs of configuring profiles for each user, but there are no additional recurring charges.
For current Avaya users, during the current period of remote-only learning, there will be a reduced one-time charge of $57.50 per user for Telecom to cover the costs of upgrading and configuring profiles for each user. There are no additional recurring charges, but any changes after the upgrade will be charged at the standard labor rate.
Cisco Phones Users
You are a Cisco Phone user if the phone on your desk looks like one of these models: