UNLV Jabber

Connect and collaborate with your UNLV colleagues as if you were still on campus

Overview

Being able to continue campus communications from off-campus is more important than ever. Cisco Jabber is an application that enables you to place and receive calls on your campus extension, no matter where you are. Cisco Jabber can be installed on most computers and cell phones that have an internet connection.

Help with Jabber

For assistance with Jabber, please contact the OIT helpdesk at 702-895-0777 or at ithelp@unlv.edu. They will be able to resolve the majority of issues and will escalate to Telecom as needed.

Jabber Features

  • Softphone - Use the Jabber application on your cell phone or computer to place, receive and forward calls using your UNLV extension
  • Voicemail - Listen to, delete, and forward voicemail messages left in your UNLV extension’s mailbox
  • Chat - Instant message with other Jabber users, individually or in a group
  • Video Conference - Start a Webex meeting using your Webex personal room or join someone else’s conference
  • Contacts - Create and manage custom contact lists to organize your communications for users you contact regularly
  • Presence - Set your status so that other users can see if you are available before calling

Eligibility

Jabber is available for all UNLV staff or faculty that use a university phone. However, there is a different process depending on whether you currently have an Avaya phone or a Cisco phone on your desk. More on that below:

Avaya to Jabber Upgrade

UNLV has two active phone systems, Avaya and Cisco. Jabber is a feature of the Cisco system. Therefore, while it is possible to upgrade Avaya users to Jabber, there is added complexity for Telecom staff. Also, some changes to the Avaya user's current phone service are an unavoidable part of the upgrade. Users will be responsible for understanding the changes and agreeing to them.

Phone Service changes
  • The Avaya extensions will be removed from all Avaya phones and will only be available in Jabber after the transition
  • New Cisco Unity voicemail boxes will need to be created for all extensions that require voicemail
  • All new voicemails left after the transition will be deposited into and retrieved from Cisco Unity
  • Existing Avaya Call Pilot voicemail boxes and messages will be kept for 2 weeks after the transition to Cisco. Contact Telecom to discuss options available for archiving messages.

Charges

For current Cisco users, there will be a one-time charge of $28.75 per user for Telecom to cover the costs of configuring profiles for each user, but there are no additional recurring charges.

For current Avaya users, during the current period of remote-only learning, there will be a reduced one-time charge of $57.50 per user for Telecom to cover the costs of upgrading and configuring profiles for each user. There are no additional recurring charges, but any changes after the upgrade will be charged at the standard labor rate.

Getting Started

Cisco Phones Users

You are a Cisco Phone user if the phone on your desk looks like one of these models:

Cisco Phones with video screens and cameras

Go to the Cisco Jabber Sign-up Form and fill out the required information to build your Jabber accounts

Avaya Phone Users

You are an Avaya Phone user if the phone on your desk looks like one of these models:

Avaya Phones without video screens or cameras

Go to the Avaya Jabber Sign-up Form and provide the required information to remove your Avaya configuration and build your Jabber accounts