Your Rights
The Student Wellness Center strives to provide all patients/clients with the highest quality of health care, via in-person and telehealth, in a manner that clearly recognizes individual needs and rights. Therefore, patients and clients have a right to
- Receive treatment without discrimination as to race, color, religion, gender, gender identity, national origin, disability, or sexual orientation.
- Receive treatment free of discrimination on the basis of age, disability (whether actual or perceived by others, including service-connected disabilities), gender (including pregnancy related condition), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.
- Be treated with respect, consideration, and dignity.
- Receive care in a clean and safe environment and be provided with appropriate privacy.
- To the extent possible, request to change providers if other qualified providers are available.
- Know the name, position, credentials, and function of all Student Wellness Center staff involved in your care.
- Expect and be afforded confidentiality as required by law of information and records regarding your care.
- Receive information concerning your diagnosis, evaluation, treatment, and prognosis, to the degree known. If it is inadvisable to give such information to you, the information will be provided to a person designated by you or to a legally authorized person.
- Participate in decisions about your treatment.
- Refuse treatment, examination or observation and be told what effect this may have on your health.
- Obtain a copy of your health record, within a reasonable period of time.
- Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
- Receive the information you need to give informed consent for any proposed procedure or treatment including the risks and benefits of the procedure or treatment.
- Provide feedback or communicate a grievance, without fear of reprisal, about the care and services you received (or have failed to receive) and to have Student Wellness Center respond to you. Grievances or complaints may be provided in person, by telephone, by email, by completing a “Compliments, Complaints, or Concerns” form in Student Wellness Center locations, or by filling out an anonymous survey (paper copy or through the link available on the Student Wellness Center website). If you request it, a verbal or written response will be provided. If you are not satisfied with the Student Wellness Center response, you may request assistance from the Director or designee of the department from which you are seeking services. Student Wellness Center will provide you with department telephone numbers upon request.
- Have reasonable efforts made by Student Wellness Center staff, when the need arises, to communicate with you in the language you primarily use.
- Receive information regarding Student Wellness Center payment policies.
- Understand and use these rights. If for any reason you need help with this, Student Wellness Center staff will provide assistance. Please ask a staff member if you need assistance or have any questions.
Your Responsibilities
In order to ensure the effectiveness of Student Wellness Center services, you and your provider must work together to develop and maintain your optimum health. You have the responsibility to:
- Arrive on time for scheduled appointments. If you will not be able to keep a scheduled appointment, please call and cancel, in advance, so that another patient/client may be scheduled in your place.
- Provide your health care provider with complete and accurate information so that she or he will be able to determine the best treatment for you: fill out all forms completely, tell your provider about past and current diagnoses and treatments, such as past illnesses, hospitalizations, medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities; and be as clear as you can about current symptoms, including pain and/or psychological stress.
- Provide correct and complete contact information and keep your contact information updated and accurate with Student Wellness.
- Follow the treatment plan prescribed by your care provider and participate in your care.
- If required by your health care provider, arrange for a responsible adult to transport you home or to another facility from Student Wellness and remain with you for 24 hours or the recommended duration as indicated by your health care provider.
- Follow all Student Wellness Center patient/client policies, including infection control policies.
- Arrive in a timely manner as instructed for scheduled appointments. If you are unable to keep a scheduled appointment, please cancel, in advance, so that another patient/client may be scheduled in your place.
- Provide your provider with complete and accurate information so that your provider is able to determine the best treatment for you: fill out all forms completely, tell your provider about past and current diagnoses and treatments, such as past illnesses, hospitalizations, medications, including over-the-counter products, dietary supplements, recreational drugs, and any allergies or sensitivities; and be as clear as you can about current symptoms, including pain and/or psychological stress.
- Provide your contact information, including your emergency contact, and keep the information updated and accurate with Student Wellness Center.
- Participate in your care and follow the treatment plan developed and agreed upon by you and your care provider.
- If required by your provider, arrange for a responsible adult to transport you home or to another facility from the Student Wellness Center, and remain with you as directed by your provider.
- Be open and honest with your provider if you do not understand or cannot comply with instructions you are given.
- Call your provider promptly or seek emergency care if your condition worsens or does not follow the expected course.
- Contact your provider at least one week before you run out of your current supply of prescription medication.
- Use prescription and over-the-counter medications as directed. Only take medication that has been prescribed to you and never share your prescribed medications with others. Consult the pharmacy or your prescriber regarding the safe disposal of unused medication.
- Behave with respect and courtesy toward all Student Wellness Center staff, as well as other patients/clients.
- Respect others’ right to privacy.
- Inquire about charges and fees prior to approving tests or services.
- Know the coverage provided by your health insurance policy before making appointments or scheduling tests. If you have the UNLV Student Health Insurance Plan and are uncertain about coverage, contact the Student Wellness Health Insurance Program Officer via the front desk. If you have another insurance plan, contact your insurance carrier directly with questions.
- Accept personal financial responsibility for any charges. If you are covered under a health insurance policy, you are responsible for any charges not covered by your health insurance plan.
- Pay for services when rendered. If you require assistance, please contact the business office via the Student Wellness Center front desk.