Your Rights

Student Wellness strives to provide all patients and clients with the highest quality of health care in a manner that clearly recognizes individual needs and rights. Therefore, patients and clients have a right to:

  • Receive treatment without discrimination as to race, color, religion, gender, gender identity, national origin, disability, or sexual orientation.
  • Be treated with respect, consideration and dignity.
  • Receive care in a clean and safe environment and be provided with appropriate privacy.
  • Request treatment by a Student Wellness provider of your choosing and request to change providers at any time if other qualified providers are available.
  • Know the name, position, credentials, and function of any Student Wellness staff involved in your care.
  • Expect and be afforded confidentiality of all information and records regarding your care.
  • Receive information concerning your diagnosis, evaluation, treatment, and prognosis, to the degree known. If it is medically inadvisable to give such information to you, the information will be provided to a person designated by you or to a legally authorized person.
  • Participate in all decisions about your treatment, except when such participation is contraindicated for medical reasons.
  • Refuse treatment, examination or observation and be told what effect this may have on your health.
  • Obtain a copy of your medical record, within a reasonable period of time.
  • Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
  • Receive all the information you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
  • Provide feedback or voice a grievance, without fear of reprisal, about the care and services you received (or have failed to receive) and to have Student Wellness respond to you. Grievances or complaints may be provided in person, by telephone, by email, by completing a “Compliments, Complaints, or Concerns” form in Student Wellness, or by filling out an anonymous survey (paper copy or through the link available on the Student Wellness website). If you request it, a verbal or written response will be provided. If you are not satisfied with the Student Wellness response, you may request assistance from the Director or designee of the department from which you are seeking services. Student Wellness must provide you with department telephone numbers upon request.
  • Have reasonable efforts made by Student Wellness staff, when the need arises, to communicate with you in the language you primarily use.
  • Understand and use these rights. If for any reason you need help with this, Student Wellness will provide assistance. Please ask a staff member if you need assistance or have any questions.

Your Responsibilities

In order to ensure the effectiveness of Student Wellness services, you and your health care provider must work together to develop and maintain your optimum health. You have the responsibility to:

  • Arrive on time for scheduled appointments. If you will not be able to keep a scheduled appointment, please call and cancel, in advance, so that another patient/client may be scheduled in your place.
  • Provide your health care provider with complete and accurate information so that she or he will be able to determine the best treatment for you: fill out all forms completely, tell your provider about past and current diagnoses and treatments, such as past illnesses, hospitalizations, medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities; and be as clear as you can about current symptoms, including pain and/or psychological stress.
  • Provide correct and complete contact information and keep your contact information updated and accurate with Student Wellness.
  • Follow the treatment plan prescribed by your care provider and participate in your care.
  • If required by your health care provider, arrange for a responsible adult to transport you home or to another facility from Student Wellness and remain with you for 24 hours or the recommended duration as indicated by your health care provider.
  • Be open and honest with your health care provider if you do not understand or cannot comply with instructions you are given.
  • Call your health care provider promptly if your condition worsens or does not follow the expected course.
  • Meet with your health care provider at least one week before you run out of your current supply of prescription medication.
  • Use prescription and over-the-counter medications as directed. You should never share medication prescribed for you with others.
  • Treat Student Wellness health care providers and staff, as well as other patients/clients, with courtesy and respect. Please respect others’ right to privacy.
  • Inquire about charges and fees prior to approving tests or services.
  • Accept personal financial responsibility for any charges. If you are covered under a health insurance policy, you are responsible for any charges not covered by your health insurance plan.
  • Pay for services when rendered. If you require assistance, please contact the business office via the Student Wellness front desk.
  • Know the coverage provided by your medical insurance policy before making appointments with outside providers or scheduling tests. If you have the UNLV Student Health Insurance Plan and are uncertain about coverage, please contact the Student Wellness Health Insurance Program Officer via the front desk. If you have other insurance, please contact your insurance carrier directly.