At the end of this workshop, you will be able to:

• Identify the potential outcomes of conflict
• Describe what happens when conflict is handled poorly
• Describe what happens when conflict is handled well
• Identify your conflict management style
• Describe the five conflict resolution styles
• Describe the contexts for which each style is appropriate
• Describe the most effective methods for handling conflict
• Describe the importance of self-monitoring
• Describe the process of identifying motives
• Identify methods for communicating feelings appropriately