At the end of this workshop, you will be able to:

• Identify techniques to focus on other people
• Listen to words and emotions
• Talk in terms of the other person’s interests
• Ask about and be interested in the other person
• Discuss building relationships with kindness, using:
• Effective compliments
• Empathy
• Gratitude
• Know how and why to be assertive rather than aggressive
• Establish mutual respect
• Choose your behavior based on your goal
• Influence people in the long-term vs. compel them in the short-term