Responsible Gambling: Culture, Ethics, and Policy


Apr. 3, 2024, 8am to 12pm

Office/Remote Location



Please join the ICGR for our upcoming Responsible Gaming: Culture, Ethics, and Policy one-day program.

This seminar will discuss the framework of responsible gaming and give you the tools needed to successfully develop, evaluate and sustain a responsible gaming program.

This program is designed for operators, regulators, legislative bodies, casino managers, compliance and audit teams, and human resource professionals in the gaming industry, but it can be applied to any highly regulated field.

This program's content, instructors, and additional educational opportunities are only available through the International Center for Gaming Regulation at the University of Nevada Las Vegas.

A certificate of completion will be issued by the ICGR to those individuals who successfully complete the series.

Seminar Topics

Responsible Gaming & Existing Policy

This portion of the seminar will lay the groundwork for responsible gaming. It will focus on the basic foundations of responsible gaming, its history, and existing policy approaches in the U.S. and international jurisdictions. The session will explore the counterintuitive nature of responsible gaming policy by examining the reasons why specific policies have been successful or failed. Finally, it will explore emerging technology, such as limit-setting, data analytics, facial recognition, cashless, etc. - all in the context of responsible gaming.

Ethics and Culture in Responsible Gaming

The seminar will address ethical practices in gaming compliance, various compliance structures, and common ethical dilemmas and solutions through case studies. Our core faculty members will discuss the benefits of expanding responsible gaming programs beyond a compliance-focused perspective. It will also examine the impacts responsible gaming programs can have on company culture, as well as how company culture can impact program effectiveness.

Public Components of Responsible Gaming

This session will focus on specific policy approaches employed by operators. It will examine ways to proactively engage customers around responsible gaming. It will include a case study of the Responsible Gaming Ambassador concepts, tracing it from creation, implementation, evolution, and evaluation.

Education Partners

Alan Feldman

Alan Feldman is one of the world’s leading experts on responsible gambling. As a distinguished fellow in responsible gambling for UNLV’s International Gaming Institute, Feldman develops programs and policies to advance related knowledge and capabilities within the industry and regulatory community.

Feldman spent nearly 30 years in the gaming industry with MGM Resorts, where he recently spearheaded the launch of GameSense, an innovative, player-focused responsible gambling program that encourages players to adopt behaviors and attitudes that can reduce the risk of developing gambling disorders. This landmark program is now available at all of MGM’s U.S. properties.

Feldman is a frequent speaker on responsible gaming at conferences, universities, and media events around the world. He currently serves as chair Emeritus of the International Center for Responsible Gaming, as Chair of the State of Nevada’s Advisory Committee on Problem Gambling and as a member of the Responsible Gambling Committee for the International Gaming Standards Association. He formerly served as a member of the Gambling Research Advisory Committee for the Massachusetts Gaming Commission.

Jennifer Shatley

Jennifer Shatley is the president and CEO of Logan Avenue Consulting, LLC. In this role, she provides responsible gaming consulting to a multitude of organizations, such as gambling operators, trade organizations, problem gambling councils, government organizations, and domestic and international jurisdictions considering legalizing gambling. In addition, she has a collaborative partnership with the Responsible Gambling Council (RGC) on the development and execution of RGC’s innovative research and RG Plus strategy. She also conducts policy sessions at the International Center for Gaming Regulations.

Shatley is an insightful and experienced responsible gaming executive with a 25-year career background involving extensive leadership progressing responsible gaming policy. As a thought leader, Jennifer has been the catalyst for the development and innovation of numerous “firsts” in the gaming industry.

Serving as the vice president of responsible gaming policies and compliance for Caesars Entertainment, she led the development, implementation, and administration of the company's programs. She conceptualized and created first-of-its-kind training, developing the role of responsible gaming ambassador designed to further business practices by proactively engaging customers utilizing motivational interviewing techniques to promote responsible play. Her innovation led to the development of the industry’s first patented responsible gaming IT application that leveraged technology to improve compliance and allow for tracking and implementation of policy and regulatory mandates. More recently, Jennifer led the company’s responsible gaming policy and program efforts in the developing Japan market. She was also the lead RG consultant at UNLV’s International Gaming Institute (IGI).

Shatley is a recognized expert in the field and is a highly sought speaker and advisor. She has presented at numerous conferences both domestically and internationally and works closely with the treatment community, academics, researchers, government bodies, state councils, and gaming industry representatives.

Additionally, she serves as president for the Nevada Council on Problem Gambling and as a member of the National Council on Problem Gambling. Shatley also serves as the co-chair of the Compliance Review Board for the American Gaming Association’s Responsible Marketing Code for Sports Wagering. She previously served on the Nevada Governor’s Advisory Committee on Problem Gambling, serving as the chair for the sub-committee on problem gambling prevention, as well as serving on the board of directors of the International Center for Responsible Gaming.
Jennifer holds a doctorate of public policy from the University of Nevada, Las Vegas, a master’s degree in communication from the University of Tennessee, and a bachelor’s degree in English from Christian Brothers University.

For additional questions, please contact the International Center for Gaming Regulation at



Admission Information

Additional Details

  1. In the event a course is canceled, registrants will be notified as soon as possible and receive a full refund of their registration fee.
  2. A service fee of twenty percent (20%) will apply to all participant-initiated cancellations received three or fewer days prior to the event.
  3. All cancellations and refund requests must be made in writing. Refunds granted for credit card charges will be credited to the original account charged. No refunds will be given in the event of “No Shows.” Refunds may take up to three (3) weeks for processing.

Contact Information

International Center for Gaming Regulation

External Sponsor

The International Center for Gaming Regulation is the world’s only academic organization dedicated to the study of regulations and their development for the land-based and online casino gaming industries.


Open to All ICGR