Jaimi Garlington
Ph.D. Student
Biography
Jaimi Garlington is a Ph.D. student in Hospitality Administration at the University of Nevada, Las Vegas (UNLV), where she also earned her master’s and bachelor’s degrees in Hospitality. During her undergraduate studies, she completed a minor in Entrepreneurship and is currently pursuing a Graduate Certificate in Business Administration (GCBA) alongside her doctoral program.
With professional experience across food and beverage, events, and theme parks, Jaimi is passionate about creating inclusive and equitable environments within the hospitality industry. Her research explores impression management, digital transformation in service, inclusive excellence, and diversity management, with publications in top-tier journals such as the International Journal of Hospitality Management and the International Journal of Contemporary Hospitality Management.
Jaimi has actively contributed to university service by serving on multiple search committees, representing the Hospitality College in the Graduate & Professional Student Association (GPSA), participating in the UNLV GPSA Sponsorship Committee, and previously contributing to the NSHE Mental Health Taskforce. She is deeply committed to mentoring students from diverse backgrounds and advancing diversity, equity, inclusion, justice, and belonging (DEIJB) in both higher education and hospitality.
Research Interests
- Diversity & Inclusion in Organizations
- Impression Management & Identity Work
- Pedagogical Innovation & Digital Transformation in Hospitality
Courses Taught
- Food & Beverage for Essentials Event Exec (TCA 371)
- Beers of the World (FAB 367)
- Managing Hospitality Organizational Behaviors (HMD 305)
- Interested in teaching: DEIJ initiatives, organizational behavior, strategic leadership, HR management, digital innovation, food and beverage management, catering, and event management.
Selected Publications
1. Shum, C., Gatling, A., & Garlington, J. (2020). All people are created equal? Racial discrimination and its impact on hospitality career satisfaction. International Journal of Hospitality Management, 89, 102407.
2. Garlington, J., Shum, C., Wong-Padoongpatt, G., & Book, L. (2023). “What it do?” The effects of racial code-switching on industry turnover intention. International Journal of Contemporary Hospitality Management, 35(11), 3864-3882.
3. Shum, C., Ghosh, A., & Garlington, J. (2020). Why won’t she break rules to promote service? Effects of gender, gender identification, and honesty. International Journal of Hospitality Management, 90, 102607.
4. Guzzo, R. F., Garlington, J., Raab, C., & Belarmino, A. (2024). How do online meal delivery platforms impact restaurant employees? Journal of Foodservice Business Research, 1-34.
5. Shum, C., Garlington, J., Ghosh, A., & Baloglu, S. (2023). A content analysis of hospitality research's research methods in the 2010s. International Hospitality Review, 37(2), 286-313.
6. Bischoff, J., Garlington, J., & Erdem, M. (2025). What Happens in Vegas No Longer Stays in Vegas—Cybersecurity Attacks on Las Vegas Integrated Resorts. Journal of Hospitality & Tourism Cases, 21649987251314898.