West Coast Regional Director, Dorchester Collection
Named general manager of The Beverly Hills Hotel in 2011, acclaimed hotelier Edward A. Mady is responsible for all operations of the iconic 210-room "Pink Palace" in Beverly Hills – a Dorchester Collection property which is celebrating its 100th birthday in 2012. Mady is also west coast regional director, USA for Dorchester Collection, overseeing The Beverly Hills Hotel as well as Hotel Bel-Air, which reopened in October 2011.
Widely recognized as a leader in the luxury hospitality industry, Mady has worked with Dorchester Collection since June 2009, serving as general manager of The New York Palace, the 899-room hotel on Madison Avenue which was sold in 2011 to Northwood Investors, a highly-regarded private investment company. During his tenure at The New York Palace, Mady significantly impacted service levels in all areas of operation and achieved unprecedented results in the area of employee satisfaction – a critical measurement category in which Mady has set new standards for the hotel industry.
Prior to joining Dorchester Collection, Ed Mady spent two decades with The Ritz-Carlton Hotel Company, serving most prominently as vice president and area general manager overseeing five hotels in San Francisco and Half Moon Bay, California; Phoenix, Arizona; Las Vegas, Nevada; and Bachelor Gulch, Colorado. Other positions included general manager of The Ritz-Carlton, San Francisco from 1997 to 2009; general manager of The Ritz-Carlton, New York from 1989 to 1997; and hotel manager of The Ritz-Carlton, Buckhead in Atlanta from 1988 to 1989.
While at The Ritz-Carlton Hotel Company, serving as General Manager of their Ritz-Carlton Hotel San Francisco, he played a pivotal role in the company's receiving the Malcolm Baldridge National Quality Award. Ed has in his illustrious career achieved more awards for hotels in the 5-star and 5-Diamond category, placing him in the upper 1% of award winners who have run hotels in America.
Mady's professional path has also encompassed high-profile leadership positions with Helmsley Hotels, Four Seasons Hotels and Resorts, and Fairmont Hotels and Resorts. He began in hospitality as Assistant Chief Steward with The Royal Hotel in Toronto in 1974.
Mady's illustrious career has attracted industry and consumer recognition as well as national awards for his hospitality coaching strategies, which have generated top ratings for every hotel he has led. He received the 2011 Hospitality Professional of the Year Award from the Food and Beverage Association. Earlier in 2011, he was tapped as a speaker by Cornell University School of Hotel Administration to address culture and leadership in the hotel industry. Mady also received the 2009 Gold Plate award for worldwide excellence in the hotel sector from the International Foodservice Manufacturers Association. He has been at the forefront of green hospitality as well, with his efforts recently lauded by the American Hospitality and Lodging Association Educational Foundation and the University of Michigan.
A native of Windsor, Ontario, Mr. Mady graduated with honors from Saint Clair College in Windsor with a concentration in hotel studies.