UNLV Copier Program Service and Supplies Requests

New or Replacement Copier Requests

All requests for new or replacement copiers must be made through Integrated Graphics Services so a needs assessment can to conducted to determine the best type of copier for a department based on historical volumes and work demands. Every effort will be made to work with departments regarding the appropriate equipment to meet needs and copy volumes, however, changes in equipment should not be made unless there is a demonstrated need. Keeping equipment changes to a minimum is in the best interests of the university and will help keep costs down. Please do not contact Elan directly for equipment.

Billing

As in the past, you will receive a bill each month through Integrated Graphics Services.

  • For copier program billing/contract accounts payable, contact Integrated Graphics Services at 702-895-2041.

Network Set-up

Your copier will operate more effectively if it is networked. A networked copier alerts you when you need to order toner. In addition, any service problems can be detected early and handled without you losing service.

Repair Requests and Order Supplies

There is a new procedure for placing a service call via phone or website for repairs or to order supplies. Order a new toner cartridge whenever you install a cartridge. Do not wait to order until it runs low or out.

  • Every copier has the Elan phone number and an LV number posted on it.
  • Call Elan 702-515-0300 to request a service call.
  • Provide the LV number posted on the machine.
  • Service hours are from 8 a.m.-5 p.m., Monday-Friday.
  • You can also visit the Elan website to place a service request or order supplies.
  • Your request will be logged in and repair personnel can be dispatched locally. Elan personnel should respond to your call within four hours.

Equipment Training

For equipment training in your department around your schedule, call 702-895-2715 to setup a session. Periodically, IGS and Elan will conduct seminars on the efficient use of your digital multi-functional equipment. Training videos are also available on the Elan website.

Customer Responsibilities

  • Provide a suitable location and space for the copier that meets Elan/Xerox and university requirements.
  • Provide required electrical outlets and data drops.
  • Provide a "key operator/contact" for department copier and keep your key contact information up to date with IGS at all times. Key contacts include the (a) key operator and (b) the administrative aide in your department responsible for copiers and bill payment.
  • Fill own paper trays.
  • Clear paper jams.
  • Change toner cartridges as necessary.
  • Call or visit the website for service and supplies.
  • IMPORTANT - Be sure to notify Integrated Graphic Services if your department is moving or you need to move your copier to a different location. Only qualified IGS or Elan staff can move your copier.

Helpful Hints and Tips

  • When using paper originals, be sure they are clean, unwrinkled, unstapled, untorn or creased
  • Originals should be the same size to minimize the chance of jamming
  • Store paper at room temperature and away from heating and air-conditioning ducts.
  • For best results always "fan" copier paper before loading it into the paper tray. Fanning also puts air between the sheets and reduces static electricity.
  • When loading the paper trays, make sure you have put the paper in straight to reduce misfeeds and jams.
  • Paper that is not used frequently should be taped shut in its wrapper to minimize moisture, which can cause jams and poor copy quality.
  • When using a code to make copies, be sure to delete the code when you are done.