HMD 220: Facilitating Customer Exp
Section: 1001

Course Section Credits Instructor Dates Status Call Number
HMD 220 1001 3 (3 max credits) Frolova Ekaterina Jun. 8, 2026 to Jul. 10, 2026 Open 52107

Description

Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry. Focus on acquisition of the knowledge and skills necessary to co-create and manage optimal customer experiences.

Prerequisites

Hospitality Management major.

Notes

This is an Internet class; refer to Canvas instructions at https://unlv.instructure.com.
Summer Term registration policies are not the same as Spring and Fall. Failure to familiarize yourself with Summer Term registration policies and procedures may result in penalties. Courses must be dropped the business day prior to start date to avoid penalties. Visit the Summer Term website at summerterm.unlv.edu for complete registration and schedule information.
- Payment Deadlines:
Due Date: 6/5/2026
Last Day to Pay Late: 6/9/2026

- Drop Deadlines:
100% Refund: 6/9/2026
50% Refund: 6/12/2026
Last Day to Drop: 6/26/2026

This data is for informational purposes only. Please see http://my.unlv.edu for a full catalog and more information.