Research Interests

• Customer experiences 
• Human resources and organizational behavior
• Service delivery management and marketing
• Tourism and destinations

Courses Taught

• Facilitating the Hospitality Customer Experience (HMD 220)
• Foundations of Hospitality Leadership (HMD 225)
• Hospitality Services Management (HOA 751)
• Critical Issues in Hospitality Management (HOA 777)
• Issues & Trends in Hospitality Educators (HOA 794)

Service & Recognition

• Associate Dean for Academic Affairs, College of Hospitality
• Director, Doctoral Program, College of Hospitality
• Claudine Williams Distinguished Chair, College of Hospitality
• Nevada System of Higher Education Regents’ Graduate Academic Advisor Award
• Graduate Academic Advisor Award, UNLV
• Outstanding Graduate Faculty Award, UNLV Graduate College
• Boyd Research Award, College of Hospitality
• Founders Award, Graduate Education and Graduate Student Research
• Editorial Board Member, International Journal of Contemporary Hospitality Management
• Reviewer, Journal of Hospitality & Tourism Research, Journal of Travel & Tourism Marketing, International Journal of Hospitality Management, Tourism Management, Journal of Hospitality Marketing and Management.

Additional Information 

• Dr. James A. Busser received his doctoral degree from the University of Illinois, Urbana-Champaign.