Student Wellness Center COVID-19 Updates

Student Health Center / Faculty & Staff Treatment (FAST) Center Services

Student Health Center: 702-895-3370 | FAST Center: 702-895-0630

We recognize that recent events and disruptions due to the spread of the coronavirus COVID-19 are having a negative impact on the health and well-being of our community. The Student Health Center (SHC) and Faculty and Staff Treatment (FAST) Center are working to provide ongoing healthcare to you during this difficult time. Although it may look a little different, we are still here for you!

Given the decision to suspend all in-person classes, the CDC’s recommendation of social distancing, and the lack of adequate protective equipment available for our health care team, the SHC and FAST Center are now offering health care services to our campus community via telehealth. This involves the use of telecommunication technologies, such as the telephone or videoconferencing (e.g. Face Time or WebEx), to provide long-distance clinical health care services to you.

Please read the below for important instructions on seeking health care at the SHC and FAST Center during this time:

  • For life threatening emergencies, immediately call 911 or go directly to the nearest hospital emergency room.
  • Telehealth Services: Services by phone are available Monday-Friday, 8 a.m. to 5 p.m. You can reach a member of the Student Health Center team by calling 702-895-3370. You can reach the FAST Center team by calling 702-895-0630. To reach the Pharmacy, call 702-895-0278.
    • When you call for services, a front desk team member will first ask you a few questions. You will then be able to speak to a Registered Nurse, physician, or nurse practitioner about your health needs and questions as appropriate. We will work with you to develop a plan of care and advise you on what to do next. If needed, we will be able to provide you with prescriptions, as well as recommendations on other helpful measures to take.
  • Our Behavioral Health Provider (psychologist), Dr. Britney Alford, will be supporting students throughout this crisis. Dr. Alford will be available via telehealth services. Please speak to your SHC health care provider if you feel the need for mental health support. For faculty and staff, please call and speak to a FAST Center provider or visit UNLV EAP.
  • If you are looking for other mental health resources, UNLV has partnered with TAO Connect, a digital platform aimed at making behavioral health therapy more accessible, efficient and effective. Through TAO Connect, students, staff and faculty have access to self-help tools that allow them to work toward improving their behavioral health on their own schedule. Through TAO’s completely self-directed, anonymous self-help app and online program, users are provided an opportunity to learn stress management, mindfulness skills, problem-solving and strategies to avoid rumination and develop more helpful thinking patterns. TAO Connect is available for free to all students, staff and faculty members. To learn more about TAO and its technology please visit the TAO website, and to download the TAO Mobile app once registered, visit your app store. If you experiencing anxiety related to the coronavirus, you may also want to visit strategies to cope with coronavirus anxiety.
  • If you have health or mental health needs outside of business hours, please visit after hours care.
  • For crisis services, visit crisis resources.

In order to ensure that our telehealth services for SHC and the FAST Center are as successful and helpful as possible to you, please help us to better communicate with you by following these tips:

  • Be aware that a call from the SHC or FAST Center might show up on your phone as an unidentified number. If you miss the call, please call us back at 702-895-3370 (SHC) or 702-895-0630 (FAST Center).
  • Set up your voicemail box if it is not set up and make sure your mailbox is not full so that a message can be left for you if needed.
  • We may send you important secure messages through the electronic patient portal, UNLV Wellness View.  If you have not already done so, please register as soon as possible on the patient portal. It is easy to register and only takes a few minutes! If you receive a message stating that you have a secure message, please be sure to check the portal and read the message.
  • Please also visit our Student Wellness Center COVID-19 Updates page for additional information.

Call us if you have any questions or concerns. We are here to help you!

Student Counseling & Psychological Services (CAPS)

702-895-3627 | Website

We recognize that the recent events and disruptions due to the spread of the coronavirus COVID-19 is having negative impacts on the mental health of our community. As such Student Counseling & Psychological Services (CAPS) staff is working together to provide ongoing support and care. Given the decision to suspend all in-person classes and the CDC recommendations regarding the importance of social distancing, sadly we are unable to provide direct in person services after Monday, March 23rd. We have adjusted our services in following ways, and recognize that these plans could evolve:

  • If you are an ongoing CAPS client, please expect a phone call from your clinician at the time of your scheduled appointment. If the existing appointment time no longer works (e.g. due to time differences, change in schedule, etc.), please call our office to reschedule.
  • If you are a new client looking for services, we are offering phone consultation appointments to assess your needs and work with you on problem solving the issue at hand. Each clinician will work with you on figuring out any follow up phone meetings and referrals, if needed.
  • If you are in need of urgent clinical care, we will be available for same-day phone consultation between 8:00 and 5:00. For life threatening emergencies, call 911 or go directly to a hospital emergency room. Additional after hours crisis resources can be found at the Crisis/Emergency Services page.
  • Students who are looking to connect with local clinicians in your area for ongoing psychotherapy can access referrals through your insurance online search, calling a local nearby university counseling center for suggestions, or using these online resources (Psychology Today or Psychologist Locator). If you need additional help, CAPS staff is available for phone consultation to assist you in finding a provider in your area.

Please help us better communicate with you and be aware of the following:

  • Please note that a call from UNLV CAPS might show up on your phone as an unidentified phone number. If you miss the call, you can call back at 702-895-3627.
  • Please set up your voicemail box and make sure your mailbox is not full so that we can leave you a message if needed. If we need to send you an electronic message, we will use secure messaging through our WellnessView Portal.

Additional Resources

  • Therapy Assistance Online (TAO)
    UNLV has partnered with TAO Connect, a digital platform aimed at making behavioral health therapy more accessible, efficient and effective. Through TAO Connect, students, staff and faculty have access to self-help tools that allow them to work toward improving their behavioral health on their own schedule.
  • Strategies for coping with COVID-19 related anxiety
  • CDC Recommendations

Psychiatric and Behavioral Health Team (BHT) Services

702-895-3627

During the COVID19 outbreak, psychiatric services are continuing!

You can easily reach team members by calling 702-895-3627. We are available during normal business hours, which are Monday-Friday 8 a.m.-5 p.m. New evaluations and follow-up appointments are taking place via telehealth.

Telehealth is loosely defined as communication with patients over distances. Telehealth options are by phone or WebEx. The use of WebEx is preferred for new evaluations. For information on WebEx, please see UNLV WebEx.

New Evaluations

If you are in need of psychiatric services, please see CAPS for your initial assessment. CAPS will then make a referral to the Behavioral Health Team. Once the referral is received, a psychiatric nurse will call you for additional information and to schedule an appointment.

At the time of your new evaluation, your doctor will setup an appointment in WebEx using your UNLV email address. Once this happens, you will receive an invite to a WebEx meeting through Google. The invite is generated on the same day as your appointment. At the time of your meeting, you will click on the link and connect to your doctor, your doctor will soon join you. If WebEx is not available to you, please contact us at 702-895-3627 and request a phone appointment.

Follow-up Appointments

Follow-up appointments are through phone or WebEx. Your initial follow-up appointment will be by phone unless you contact us at 702-895-3627 to schedule an appointment by WebEx. During your first follow-up appointment by phone, you and your doctor can decide whether to hold future appointments by phone or WebEx.

Medication Refills

For all medication refills, please call 702-895-3627, even if you contacted your pharmacy. Your call will be transferred to a psychiatric nurse or you will be asked to leave a message. If you leave a voicemail, please clearly state your name, call back number, refill needed, and pharmacy phone number.

Behavioral Health Provider Services

Our Behavioral Health Provider (psychologist), Dr Britney Alford, will be in support of Student Health Center and BHT clients throughout the crisis using telehealth services.

Important

  • For life threatening emergencies ,immediately call 911 or go directly to an emergency room. Please visit the Crisis/Emergency Services page for suicide hotlines and additional resources.
  • Your doctor’s phone call may show up as an unidentified phone number. If you do not answer the phone at your designated appointment time, your doctor will call back in a few minutes. If you wish, you can call us back at 702-895-3627.
  • Please setup your voicemail so you can receive messages; please make sure it’s not full.
  • Secure electronic messages are delivered via the UNLV WellnessView Portal. If you receive a message stating you have a secure message, please check the portal.
  • Please do not use UNLV email to contact us since Gmail accounts cannot be monitored if a doctor is out sick or on leave. Please call us at the 702-895-3627 if you need assistance.

Enhancements to Psychiatric Care

Engaging in therapy while receiving psychiatric care is an important part of treatment. Please see the Student Counseling and Psychological Services (CAPS) website for information on scheduling appointments for therapy, or CAPS at 702-895-3627. Please also refer to the TAO Connect online assisted therapy on this page.

Therapy Assisted Online (TAO)

We know there is concern and anxiety around the continuing changes related to the COVID-19 pandemic, both on our campus and in the community. The health and well-being of our students, faculty and staff is our number one priority.

In recognition of COVID-19 and the related disruptions it may have on the emotional wellbeing of the campus community, Student Counseling & Psychological Services is pleased to announce that a free self- help library is now available to UNLV students, faculty, and staff.

TAO (therapy assistance online) is an online library of engaging, interactive resources to help manage anxiety, depression and other common concerns. In TAO self-help, you can watch short videos and complete skill building exercises. TAO can help you quickly learn new skills that have a lasting impact.

Here are the steps to get you started in TAO:

  1. Visit taoconnect.org and click on the ‘Sign Up in Self-Help with an Institution’ button.
  2. You will be routed to the TAO Self-Help Welcome page. Click on the ‘Sign me up’ button.
  3. Enter your name and email address on the enrollment form (use your university email address).
  4. Leave the ‘Enrollment Key’ field blank. Fill out the demographics and Informed Consent form, and click ‘Sign Me Up!’
  5. Check your email. You will receive an email with a temporary password. Click the link in the email to login, and change your password to set up your account.
  6. You’re ready to go!

For additional information on mental health and coping with COVID-19, please visit:

UNLV employees can also find support through the EAP (LifeWorks) program.