Exterior shot of the FDH building

Services

The Ombuds Office offers the following services to UNLV employees:

  • Individual and group consultation
    The Ombuds can meet with individuals or groups to discuss the issues facing them.
  • Individual and group coaching and training
    The Ombuds can provide coaching and, in coordination with other campus offices, training in conflict resolution.
  • Collecting information on systemic issues
    If you have a concern that does not rise to the level of a formal complaint, you can speak with the Ombuds or use this form to share it.
  • Collecting information on bright spots
    If someone around you is making your job easier and/or making UNLV a better place, let us know.
  • Mediation
    The Ombuds Office offers structured facilitative mediation for those wishing to resolve conflicts outside of formal grievance and complaint processes.

Who can use the Ombuds Office?

The Ombuds Office is open to all UNLV employees, including:

  • Classified staff
  • Administrative faculty
  • Academic faculty
    • Tenured and tenure track
    • Faculty in residence
    • Postdocs
    • Part-time faculty
  • Letter of appointment and Letter of Appointment with Benefits employees
  • Graduate and undergraduate employees (for work-related issues only)
  • Supervisors, managers, and executives

Contact the Ombuds to learn more, to schedule a consultation or training, or to discuss your concerns.

Ombuds Office Programs

As part of its mission to support conflict resolution, UNLV’s Ombuds Office is dedicated to providing faculty, staff, and students with quality training opportunities that meet the diverse needs of each group on campus. These sessions are designed to help individuals and groups communicate and resolve conflict better, as well as foster productive interpersonal relationships. 

Informational Sessions

These presentations explain the purpose of the Ombuds Office and describe its functions.

Introduction to the Ombuds Office

This brief presentation discusses the role of an organizational ombuds, addresses some common misconceptions about what ombuds do and don’t do, details the services that the Ombuds Office provides at UNLV, and explains how to contact the office. All questions answered. (Typical time: 15-30 minutes)

Facilitative Mediation and Dispute Resolution

You may have a problem in your area, and are curious about how facilitative mediation--a service offered by the Ombuds Office--can help. This brief session explains how mediation sessions typically run, what work parties can do beforehand, and what sorts of outcomes they can anticipate. (Typical time: 20-30 minutes)

Interactive Conflict Resolution

These sessions, which are fully interactive, allow participants to get a feel for different conflict styles and types and explore different methods of resolving disputes.

Understanding Conflict Drivers: Different Causes, Common Dynamics

In this interactive presentation, we explore five common conflict drivers, and get a window into how understanding them can lead to better conflict resolution. This talk includes participatory role play scenarios.  (Typical time: 45-60 minutes)

Conflict Coaching: Techniques for Individuals to Manage Conflict Better

Sometimes you may feel that, for a variety of reasons, you are unable to speak openly enough with those you are in conflict with to pursue mediation or other dyadic methods of resolving your issues. In these cases, you may benefit from conflict coaching, an approach that arms individuals with better strategies to manage conflict. This session, which includes interactive scenarios, walks participants through selected techniques and provides a glimpse into what one-on-one conflict coaching looks like. (40-60 minutes)

Exploring Conflict Styles: An Interactive Roleplay

Prior to this session, all participants will take an online assessment that will determine their preferred Thomas-Kilmann conflict style. After a brief introduction to Thomas and Kilmann’s theory, we break into small groups to role play a series of scenarios and further discuss how conflict styles can exacerbate disagreements and complicate productive resolutions. (Typical time: 60-90 minutes, 75 minutes preferred)

Resolving Conflicts with Students (for faculty/staff)

You may be seeing conflicts among students in your classroom or student group, or find yourself in conflict with one or multiple students. This interactive session discusses a few of the most common types of student conflicts, provides techniques for resolving conflicts for students, and informs participants about resources for faculty or staff who find themselves a party to a conflict with or between students. (Typical time: 60 minutes)

Resolving Conflicts in the Classroom (for student groups)

As a student, you may have a problem with your instructor or fellow students. This interactive session walks you through a few common classroom conflict scenarios, explains a few techniques to use to resolve conflicts productively, and provides resources for those who find themselves in conflict.  (Typical time: 60 minutes)

Having Difficult Conversations: A Brief Guide

You might need to speak with a colleague about behaviors that are making your job harder. Or a supervisor about performance expectations that you think are unreasonable. Or a subordinate who is under-performing. Whatever the subject, this will not be an easy conversation to have. This session, which includes interactive scenarios, will prepare you to have a variety of difficult conversations. (Typical time: 60-90 minutes)

Conflict and Cooperation: Game Break

In this fun, interactive session, Professor Tina Vo (Teaching and Learning) shares a selection of easy-to-learn, quick board games that will help your group explore how they can achieve individual and team goals by working together--or separately. (Typical time: 60 minutes)

Guided Discussions

These sessions give groups a chance to discuss important subjects and tackle crucial issues with the help of a trained facilitator.

Communication: Setting Ground Rules for Productive Conversations

It’s not uncommon for both small and large groups to suffer a communications breakdown. There is no simple, one-size-fits-all solution for getting back to open, productive conversations. In this guided group exercise, you will develop mutually agreed-upon ground rules for what respectful and appropriate communication looks like. (Typical time: 90 minutes)

Discussing Our Problems Together: A Guided Conversation

Your area may agree that it is facing one or more problems, and feels that the most productive way to tackle these issues is to bring in an outside facilitator. Before the session begins, the Ombuds Office will meet with all participants and solicit information about the nature of the difficulty and potential solutions, and will present this information without attribution to start the in-person (or remote) discussion, leading to a productive conversation. A resolution in one session is not guaranteed, but having a guided, respectful discussion will be a step in the right direction. (Typical time: 90-120 minutes per session)

To book a session, please contact ombuds@unlv.edu or (702) 895-1823.