Exterior shot of the FDH building

Services

The Ombuds Office offers the following services to UNLV employees:

  • Individual and group consultation
    The Ombuds can meet with individuals or groups to discuss the issues facing them.
  • Individual and group coaching and training
    The Ombuds can provide coaching and, in coordination with other campus offices, training in conflict resolution.
  • Collecting information on systemic issues
    If you have a concern that does not rise to the level of a formal complaint, you can speak with the Ombuds or use this form to share it.
  • Collecting information on bright spots
    If someone around you is making your job easier and/or making UNLV a better place, let us know.
  • Mediation
    The Ombuds Office offers structured facilitative mediation for those wishing to resolve conflicts outside of formal grievance and complaint processes.

Who can use the Ombuds Office?

The Ombuds Office is open to all UNLV employees, including:

  • Classified staff
  • Administrative faculty
  • Academic faculty
    • Tenured and tenure track
    • Faculty in residence
    • Postdocs
    • Part-time faculty
  • Letter of appointment and Letter of Appointment with Benefits employees
  • Graduate and undergraduate employees (for work-related issues only)
  • Supervisors, managers, and executives

Contact the Ombuds to learn more, to schedule a consultation or training, or to discuss your concerns.

Ombuds Office Workshops and Informational Sessions

As part of its mission to support conflict resolution, UNLV’s Ombuds Office is dedicated to providing faculty, staff, and students with quality training opportunities that meet the diverse needs of each group on campus. These sessions are designed to help individuals and groups communicate and resolve conflict better, as well as foster productive interpersonal relationships. 

Informational Sessions

These presentations explain the purpose of the Ombuds Office and describe its functions.

Introduction to the Ombuds Office

This brief presentation discusses the role of an organizational ombuds, addresses some common misconceptions about what ombuds do and don’t do, details the services that the Ombuds Office provides at UNLV, and explains how to contact the office. All questions answered. (Typical time: 15-30 minutes)

Facilitative Mediation and Dispute Resolution

You may have a problem in your area, and are curious about how facilitative mediation--a service offered by the Ombuds Office--can help. This brief session explains how mediation sessions typically run, what work parties can do beforehand, and what sorts of outcomes they can anticipate. (Typical time: 20-30 minutes)

Interactive Workshops

These sessions, which are fully interactive and can be offered in person or remotely, allow participants to get a feel for different conflict styles and types and explore different methods of resolving disputes.

Understanding Conflict Drivers: Different Causes, Common Dynamics

In this interactive workshop, we explore five common conflict drivers, and get a window into how understanding the drivers can lead to better conflict resolution by participating in role-play scenarios and group discussion.  (Typical time: 45-60 minutes)

Conflict Coaching: How Individuals Can Better Manage Disagreements

Sometimes you may feel that, for a variety of reasons, you are unable to speak openly enough with those you are in conflict with to pursue mediation or other two-party methods of resolving your issues. In these cases, you may benefit from conflict coaching, an approach that arms individuals with better strategies to manage conflict. This session, which includes interactive scenarios, walks participants through selected techniques and provides a glimpse into what one-on-one conflict coaching looks like. (40-60 minutes)

Exploring Conflict Styles: An Interactive Role-play

Prior to this session, all participants will take an online assessment that will determine their preferred Thomas-Kilmann conflict style. After a brief introduction to Thomas and Kilmann’s theory, we will explore, through interactive polling and group discussion, how conflict styles can exacerbate disagreements and complicate productive resolutions. (Typical time: 60 minutes)

Exploring Conflict Styles: An Online Workshop

Prior to this session, all participants will take an online assessment that will determine their preferred Thomas-Kilmann conflict style. After a brief introduction to Thomas and Kilmann’s theory, we will explore, through interactive polling and group discussion how conflict styles can exacerbate disagreements and complicate productive resolutions. (Typical time: 60 minutes)

Resolving Group Conflicts (Workplace)

While at work, you may find yourself involved in a situation where a group of your peers is in conflict. This interactive session discusses a few of the most common types of group conflicts experienced at work and provides some resources for resolving them. (Typical time: 60 minutes)

Resolving One-on-One Conflicts (Workplace)

Are you having a conflict with a peer, supervisor, or subordinate? This interactive session walks you through a few common threads in each type of conflict, explains a few techniques to use to resolve these kinds of conflicts productively, and provides resources for those who find themselves in conflict.  (Typical time: 60 minutes)

Resolving Group Conflicts (For Students)

Whether it is at your dorm, in a study group, or with a Registered Student Organization, you may find yourself enmeshed in a conflict involving multiple peers. This interactive session explores how conflicts in each of those areas can unfold, and suggests techniques and resources for resolving them amicably. (Typical time: 60 minutes)

Resolving One-on-One Conflicts (For Students)

As a student, you may have a problem with your instructor or fellow students. This interactive session walks you through a few common classroom conflict scenarios, explains a few techniques to use to resolve conflicts productively, and provides resources for those who find themselves in conflict.  (Typical time: 60 minutes)

How Bugsy Blew It: Leadership Lesson from a Made Man

You’ve heard of Bugsy Siegel and the Flamingo Casino. The innovative gangster who invented modern Las Vegas and paid the price. The reality is trickier: Benjamin Siegel’s tenure at the Flamingo was marked by ambition, envy, and incompetence, and the casino seems to have succeeded in spite, not because of, him. This interactive seminar breaks down the seven leadership mistakes Siegel made, and suggests seven ways you can do better. (Typical time: 60 minutes)

Difficult Conversations: Making Them Less Painful and More Productive

You might need to speak with a colleague about behaviors that are making your job harder. Or a supervisor about performance expectations that you think are unreasonable. Or a subordinate who is under-performing. Whatever the subject, this will not be an easy conversation to have. In this remote workshop, we will explore, through interactive polling and group discussion, what makes conversations difficult, how to make them less painful, and how to make them more productive. (Typical time: 60 minutes)

Difficult Conversations: Making Them Less Painful and More Productive | An Online Workshop

You might need to speak with a colleague about behaviors that are making your job harder. Or a supervisor about performance expectations that you think are unreasonable. Or a subordinate who is under-performing. Whatever the subject, this will not be an easy conversation to have. In this remote workshop we will explore, through interactive polling and group discussion, what makes conversations difficult, how to make them less painful, and how to make them more productive. (Typical time: 60 minutes)

Conflict and Cooperation: Game Break

In this fun, interactive session, Professor Tina Vo (Teaching and Learning) shares a selection of easy-to-learn, quick board games that will help your group explore how they can achieve individual and team goals by working together--or separately. (Typical time: 60-90 minutes)

Guided Discussions

These sessions give groups a chance to discuss important subjects and tackle crucial issues with the help of a trained facilitator.

Begin Again: Successfully Manage Change Together

Perhaps your unit has a new leader. Or maybe you are finally ready to confront old problems. In this interactive session, we will explore five common change management models, discuss which one best fits your unit, and create an outline for future action. To get the most out of the workshop, Ombuds Office staff will meet with participants individually beforehand and will conduct a follow-up session within three months. (Typical time: 90-120 minutes)

Leadership Styles: What You Want, What You Need, What You Will Get

If your unit is in the process of transitioning to a new leader, or would like to have a discussion with their current leader, this guided conversation will help you reach a consensus on how you want to be led. To get the most out of the workshop, Ombuds Office staff will meet with participants individually beforehand. (Typical time: 60-90 minutes)

Communication: Setting Ground Rules for Productive Conversations

It’s not uncommon for both small and large groups to suffer a communications breakdown. There is no simple, one-size-fits-all solution for getting back to open, productive conversations. In this guided group exercise, you will develop mutually agreed-upon ground rules for what respectful and appropriate communication looks like. (Typical time: 90 minutes)

Discussing Our Problems Together: A Guided Conversation

Your area may agree that it is facing one or more problems, and feels that the most productive way to tackle these issues is to bring in an outside facilitator. Before the session begins, the Ombuds Office will meet with all participants and solicit information about the nature of the difficulty and potential solutions, and will present this information without attribution to start the in-person (or remote) discussion, leading to a productive conversation. A resolution in one session is not guaranteed, but having a guided, respectful discussion will be a step in the right direction. (Typical time: 90-120 minutes per session)

To book a workshop or session, or to discuss which one(s) might be appropriate for your unit, please contact ombuds@unlv.edu or (702) 895-1823.