Customer Service The REBELS Way

Customer Service The REBELS Way is a strategic approach to delivering memorable service to our guests, both internal and external. In this module participants will be introduced to the REBELS Way philosophy, vision, and behavior standards.



Classroom Instruction is available or, for those comfortable with presenting themselves, we have developed several tools to allow staff to facilitate this course themselves. View and register for courses being offered this semester.


The links below include an instructors guide (highlighting each slide of the presentation, and suggested talking points), Prezi (actual presentation slides), and associated handouts. Once you have reviewed the materials, feel free to schedule time with your departmental staff to help them become "Service REBELS."

If you have questions about the materials, course facilitation, or service philosophy, please contact Brian Steen in Human Resources.