Working With Difficult Customer Behaviors

When

Nov. 9, 2018, 11am to 12pm

Campus Location

Office/Remote Location

Room 212G

Description

Participants will learn how to: 

  • Describe factors of human behavior that cause people to become challenging
  • Pinpoint your personal "hot buttons" and learn to control your immediate response
  • Apply communication strategies to prevent escalation and satisfy the situation
  • Identify tools that help manage emotions after a difficult interaction

Admission Information

This event is open to UNLV faculty and staff.

Contact Information

UNLV Employee Relations & Staff Development
Maria Langley
702-895-0402

More info on this event

Event Sponsor

UNLV Human Resources