Skills For Working With Emotional Customers
When
Feb. 12, 2019, 1pm to 2pm
Campus Location
Office/Remote Location
Room 212G
Description
Objectives:
- Listen and respond to customers who are distressed by an emotional situation
- Monitor personal feelings and reactions that accompany stressful times
- Maintain physical and emotional energy so as to provide customers the help they need
Admission Information
This training is open to all faculty and staff.
Contact Information
UNLV Employee Relations & Staff Development
Maria Langley
More info on this event
External Sponsor
UNLV Human Resources