Please join the ICGR for our upcoming Responsible Gaming: Culture, Ethics, and Policy two-day seminar.

This two-day seminar will discuss the framework of responsible gaming and give you the tools needed to successfully develop, evaluate and sustain a responsible gaming program.

This program is designed for operators, regulators, legislative bodies, casino managers, compliance and audit teams, and human resource professionals in the gaming industry, but it can be applied to any highly regulated field.

This program's content, instructors, and additional educational opportunities are only available through the International Center for Gaming Regulation at the University of Nevada Las Vegas.

A certificate of completion will be issued by the ICGR to those individuals who successfully complete the series.

Seminar Topics

Responsible Gaming & Existing Policy: This portion of the seminar will lay the groundwork for responsible gaming. It will focus on the basic foundations of responsible gaming, its history, and existing policy approaches in the U.S. and international jurisdictions. The session will explore the counterintuitive nature of responsible gaming policy by examining the reasons why specific policies have been successful or failed. Finally, it will explore emerging technology, such as limit-setting, data analytics, facial recognition, cashless, etc. - all in the context of responsible gaming.

Ethics and Culture in Responsible Gaming: The seminar will address ethical practices in gaming compliance, various compliance structures, and common ethical dilemmas and solutions through case studies. Our core faculty members will discuss the benefits of expanding responsible gaming programs beyond a compliance-focused perspective. It will also examine the impacts responsible gaming programs can have on company culture, as well as how company culture can impact program effectiveness.

Public Components of Responsible Gaming: This session will focus on specific policy approaches employed by operators. It will examine ways to proactively engage customers around responsible gaming. It will include a case study of the Responsible Gaming Ambassador concepts, tracing it from creation, implementation, evolution, and evaluation.

Education Partners

Alan Feldman is one of the world’s leading experts on responsible gaming. As Distinguished Fellow in Responsible Gaming for UNLV’s International Gaming Institute, Feldman develops programs and policies to advance related knowledge and capabilities within the industry and regulatory community.

Feldman spent nearly 30 years in the gaming industry with MGM Resorts, where he recently spearheaded the launch of GameSense, an innovative, player-focused responsible gambling program that encourages players to adopt behaviors and attitudes that can reduce the risk of developing gambling disorders. This landmark program is now available at all of MGM’s U.S. properties. A frequent speaker on responsible gaming at conferences, universities, and media events around the world, Feldman serves as Chair of both the National Center for Responsible Gaming as well as the Nevada Advisory Committee on Problem Gambling. He also serves as a member of the Gambling Research Advisory Committee for the Massachusetts Gaming Commission.

Dr. Jennifer Shatley is an insightful and experienced responsible gaming executive with a 23-year career background involving extensive leadership progressing responsible gaming policy. As a thought leader in the gaming industry, Dr. Shatley has been the catalyst for the development and innovation of numerous firsts in responsible gaming. Serving as Vice President, Responsible Gaming Policies and Compliance for Caesars Entertainment, Dr. Shatley led the development, implementation, and administration of the company's industry-leading responsible gaming programs, created first-of-its-kind responsible gaming training, conceptualizing and developing the role of RG Ambassador, and developed numerous responsible gaming IT applications.

Dr. Shatley is a highly sourced advisor to a multitude of organizations and has consulted domestically and internationally. She currently consults in the area of responsible gaming for Logan Avenue Consulting, most recently leading Caesars responsible gaming efforts in the developing Japan market. She also serves as a research assistant at the UNLV International Gaming Institute while pursuing her Doctorate in Public Policy.

She is President of the Nevada Council on Problem Gambling and previously served on the Nevada Governor’s Advisory Committee on Problem Gambling, serving as the Sub-Committee on Problem Gambling Prevention Chair, as well as serving on the board of directors of the National Center for Responsible Gaming.