Summary

Attendees in this course will examine the five (5) most challenging types of difficult conversations that arise in the workplace (and are often replicated outside of the workplace, too). In doing so, methods for a ‘quick’ study of the themes of these types of situations will support an individual analysis of how best to use individual strengths to navigate a path through a conversation. This course will include an opportunity to practice techniques for performance-related discussions, employee pre-discipline behavioral discussions, as well as the differences between mentoring and coaching colleagues and subordinates. Passive versus active listening skills will serve as the basis for mastering skills.

Dates/Times

• Thursday, September 2, 2021; 9 a.m.-11 a.m.
• Friday, September 17, 2021; 9 a.m.-11 a.m.