Ethics and Culture in Responsible Gaming Compliance


Feb. 11, 2021, 12pm to 2pm

Office/Remote Location

Stacks of poker chips.


The second in a three part Ethics & Responsible Gaming Series sponsored by the UNLV International Center for Gaming Regulation, this session will discuss the concept of ethics and cultures of compliance. The Ethics & Culture seminar components will address ethical practices in gaming compliance, various compliance structures and common ethical dilemmas and solutions through case studies. It will discuss the benefits of expanding responsible gaming programs beyond a compliance-focused perspective. It will also examine the impacts responsible gaming programs can have on company culture , as well as how company culture can impact program effectiveness.

Education Partners

Alan Feldman is one of the world’s leading experts on responsible gaming. As Distinguished Fellow in Responsible Gaming for UNLV’s International Gaming Institute, Feldman develops programs and policies to advance related knowledge and capabilities within the industry and regulatory community.

Feldman spent nearly 30 years in the gaming industry with MGM Resorts, where he recently spearheaded the launch of GameSense, an innovative, player-focused responsible gambling program that encourages players to adopt behaviors and attitudes that can reduce the risk of developing gambling disorders. This landmark program is now available at all of MGM’s U.S. properties. A frequent speaker on responsible gaming at conferences, universities and media events around the world, Feldman serves as Chair of both the National Center for Responsible Gaming as well as the Nevada Advisory Committee on Problem Gambling. He also serves as a member of the Gambling Research Advisory Committee for the Massachusetts Gaming Commission.

Jennifer Shatley is an insightful and experienced responsible gaming executive with a 23 year career background involving extensive leadership progressing responsible gaming policy. As a thought leader in the gaming industry, Jennifer has been the catalyst for the development and innovation of numerous firsts in responsible gaming. Serving as Vice President, Responsible Gaming Policies and Compliance for Caesars Entertainment, Ms. Shatley led the development, implementation and administration of the company's industry leading responsible gaming programs, created first-of-its-kind responsible gaming training, conceptualizing and developing the role of RG Ambassador, and developed numerous responsible gaming IT applications.

Ms. Shatley is a highly sourced advisor to a multitude of organizations and has consulted domestically and internationally. She currently consults in the area of responsible gaming for Logan Avenue Consulting, most recently leading Caesars responsible gaming efforts in the developing Japan market. She also serves as a research assistant at the UNLV International Gaming Institute while pursuing her Doctorate in Public Policy.

She is President of the Nevada Council on Problem Gambling and previously served on the Nevada Governor’s Advisory Committee on Problem Gambling, serving as the Sub-Committee on Problem Gambling Prevention Chair, as well as serving on the board of directors of the National Center for Responsible Gaming.



Admission Information

This program is open to anyone working in compliance, audit, human resources, or casino management.

Additional Details

  1. In the event a course is canceled, registrants will be notified as soon as possible and receive a full refund of their registration fee.
  2. A service fee of Twenty Percent (20%) will apply to all participant initiated cancellations received three or less days prior to the event.
  3. All cancellations and refund requests must be made in writing. Refunds granted for credit card charges will be credited to the original account charged. No refunds will be given in the event of “No Shows.” Refunds may take up to 3 weeks for processing.


For additional questions, please contact Craig Ferreira, Operations and Marketing Manager, International Center for Gaming Regulation: or 702-895-2445.

Contact Information

UNLV International Center for Gaming Regulation
Craig Ferreira

External Sponsor

The International Center for Gaming Regulation is one of three research centers within the International Gaming Institute, on the campus of the University of Nevada, Las Vegas. The Center's mission is to promote research and learning in the areas of gaming regulation in jurisdictions around the world.