Essential Surveillance Management (2-day)


May. 5, 2014,
8am to 5pm

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This two-day course will cover the management applications involved in the operation of a surveillance room in gaming environments.

Management topics include:

  • Creation of policies and procedures
  • Personnel interviewing and hiring strategies
  • Interdepartmental communication and cooperation
  • Techniques for department morale and motivation
  • Increasing professionalism
  • Strategic camera skills
  • Use and placement of equipment
  • Effective reporting and documentation
  • Training program design and implementation


Operational and investigative topics include:

  • Conducting surveillance investigations
  • Audits and close watches
  • Tri-shot methodology and techniques
  • Choke points, entrances and critical locations
  • Preservation and creation of evidence
  • Covert investigations and equipment
  • Data mining of available information
  • Internal theft strategies
  • Use of anonymous ethics hotlines


Who should attend:

Surveillance directors and managers, surveillance supervisors, and regulatory agents

Admission Information


  • Early Bird: $725; payment due April 14, 2014
  • Regular: $795; payment due April 28, 2014


Seminar registration fee includes coursework material, continental breakfast, lunch and afternoon refreshments on each day of the seminar. It does not include lodging, air transportation or ground transportation, incidentals or any meals other than those listed above on the days of the seminar.

If you need to make travel arrangements that require airfare or non-refundable fees please call our office at 702-895-2008 to verify that the seminar will take place. The final decision to run a seminar is made three weeks prior to the start date. Seminars are subject to cancelation for any reason at any time. We are not responsible for any non-refundable fees associated with your travel.

Contact Information