Wen Jiang, Ph.D. Candidate

Department of Hospitality Administration

"#RudeCustomers: The Effects of Social Media Posts about Customer Mistreatment on Viewers' Moral Emotions and Reactions."

Committee Members:

• Dr. Cass Shum, Advisory Committee Chair
• Dr. Amanda Belarmino, Advisory Committee Member
• Dr. Billy Bai, Advisory Committee Member
• Dr. Richard Gardner, Graduate College Representative