Customer Service Excellence AM Session

When

Sep. 3, 2020, 9am to 10:30am

Office/Remote Location

Virtual Discussion Group

Description

About the course

Customer service excellence is essential in any industry, including academic institutions. In today’s customer-oriented environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and institution’s performance.

During this virtual discussion group, you will increase your knowledge about the skills you need to:

  • Communicate professionally
  • Gain respect
  • Enhance customer relationships

You may be surprised to learn the characteristic that is most important to provide excellent customer service!

About the trainer (Simmons Group)

Tim Furlong
A nationally recognized speaker, facilitator, and executive coach, Tim Furlong has been delivering high energy presentations for nearly two decades. The Hard Rock Hotels & Casinos, M&Ms Mars, Whole Foods, Michael Kors, The National Parks Service, RE/MAX, New York Life, CNN, MTV & VH1, The University of Michigan Athletic Department, and The NHL’s Nashville Predators are just a few organizations that have benefitted from Tim’s insights . Tim is the author of the book “Quarter Turns-Small Shifts, Big Impact” and the creator of the “Quarter Turns” coaching program which enables leaders in any industry to identify small shifts in approach and behavior that yield highly impactful, sustainable results. From CEOs of fortune 500 companies, to platinum selling recording artists, Tim’s coaching and training programs have empowered thousands of individuals and organizations to achieve at the highest levels.

Admission Information

Participation is free to all UNLV employees, registration is required, and space is limited. Because of the interactive and engaging nature of the training, you need to make sure you join from your computer and that it has a working video camera and microphone.

Register here

Contact Information

Director of Organizational Development, UNLV Human Resources
Erin Collier

External Sponsor

UNLV Human Resources