This 1-day seminar provides an understanding of the essential role that critical thinking plays in casino operations and the regulation of casinos. The program provides tactical skill building through multiple case studies related to casino floor operations and the interpretation of gaming regulations.
Critical thinking skills require an active understanding of organizational goals and regulatory procedures. Critical Thinking requires participants to:
- Engage in reflective and independent thinking as it relates to casino operations and gaming regulations.
- Identify the importance listening plays in patron disputes, customer interactions, and application of gaming regulations.
- Rigorously question assumptions and reject the "...that's the way we have always done it" mentality
Participants in the seminar will learn the meaning of Critical Thinking & Analysis. They will learn how it is incorporated in both regulating and operating a successful gaming industry and the serious consequences which can occur when people fail to exercise critical thinking skills in a casino context.
Case studies based on actual experiences from the gaming industry involving (1) licensing investigations,
(2) table games operations, and (3) slot operations.
After the analysis of the case studies involving table games and slot operations, participants will evaluate videos
of actual situations and engage in interactive discussions to analyze how the problems occurred and what could
be done to prevent such incidents in the future.
Scott Otterstrom and John Flynn are both former Deputy Chiefs with the Nevada Gaming Control Board, Investigations Division. Together, they have more than 50 years of regulatory experience and have taught professional seminars at UNLV and for government and law enforcement agencies across the United States and around the world for 20 years.
Who can attend this event?
This program is available to both gaming industry professionals and gaming regulators. It is particularly recommended for gaming professionals with a guest-facing role or for those who are responsible for implementing gaming floor regulations. Gaming Control Board and Commission members, or other governmental officials, with regulatory oversight or policy making responsibilities, are also welcome to attend.
Are there recommended accommodations?
In addition to the large number of hotels located on the Las Vegas Strip, a number of participants choose to stay at hotels that are within walking distance of the Stan Fulton Building:
Hyatt Place Las Vegas
Embassy Suites by Hilton
Is transportation or parking available?
We encourage participants to arrive either by taxi, Uber or Lyft, however parking will be provided in the lot immediately adjacent to the Stan Fulton Building where our program is held.
What is the attire for the program?
The attire is business casual.
What is the refund policy?
1. In the event a course is canceled, registrants will be notified as soon as possible and receive a full refund of their registration fee. The International Center for Gaming Regulation is not responsible for any travel and related expenses or other expenses incurred by any participant due to a course cancellation.
2. A service fee of Twenty Percent (20%) will apply to all participant initiated cancellations received three (3) weeks prior to the event.
3. A service fee of Fifty Percent (50%) will apply to all participant initiated cancellations received two (2) weeks (14 days or less) prior to the event. In the event you need to cancel, you may substitute another person to attend in your place. However, you will need to inform us in writing no later than two (2) business days prior to the start of the event.
4. All cancellations and refund requests must be made in writing. Refunds granted for credit card charges will be credited to the original account charged. No refunds will be given in the event of “No Shows.” Refunds may take up to 4 weeks for processing.