Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons.
But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
Dealing with Difficult Customers will show you:
- How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
- How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
- The behaviors that turn great customers into dissatisfied critics and how to change them.
It's not rocket science. A few basic fundamental skills will help you and your organization to keep customers!
Presenter: Noah Fleming
Noah Fleming is the person you talk to when you want to discover the goldmine of profits hiding inside of your business, and then add them straight to your bottom line.
Noah is also the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service - EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving. He helps his clients cultivate enduring customer loyalty and create perpetual business growth.
Bottom line ... he is the trusted source for coaching and consulting to thousands of business owners, executives, and individuals who want to grow their businesses dramatically, leveraging the hidden assets they already have in place.
So when Noah consults with clients about strategic marketing that leads to increasing sales and profits ... they listen closely to what he has to say!