Conflict Resolution: Solving Problems in the Workplace
Communication Studies Professor Jennifer Guthrie provides strategies on how to resolve conflict in the workplace. Although conflict can create physical symptoms and psychological discomfort, it is also an opportunity for growth says Guthrie, who shares her perspective at leadership conferences. Really listening — being curious instead of defensive — can help achieve a positive solution. Realizing that the tone of an email may be misinterpreted and in need of adjustment is a key way to defuse disputes. Finally, recognizing unhealthy conflict and when an objective third party needs to get involved is an important part of resolving workplace problems.