Calendar

Training: Customer Service Practices

When: Nov. 1, 2013, 8:30am - 12:30pm
Campus Location: Campus Services Building
Office/Remote Location: Room 212G

As a State of Nevada employee you provide customer service to a variety of individuals. "Customer Service Practices" provides you with guidance on the essentials of great customer service. 

Topics covered during this course include the following:

  • Define customer service and its importance
  • Make a positive first impression
  • Fulfill customers' needs
  • Deal with complaints and the special needs of upset customers
  • Show empathy
  • Learn to say "no"
  • Answer tough questions

 

Admission Information: 

This training session is free and open to faculty and staff.

To register, visit the training enrollment webpage.

Contact Information: 

Name: Charmaine Swingle
Office: Office of Human Resources, Staff Development
Phone: 702-895-0402
E-mail: staffdevelopmenttrainingcalendar@unlv.edu

More info on this event: http://hrfs.nevada.edu/hrsd/default.aspx
Event Filters: Faculty/Staff, Training

Update/Fix Event

« »
S M T W TH F SA

More Search Options »

Related Events

Related Links

Looking to get involved?
Check out student organizations at UNLV.
Produced by UNLV Web Communications | © 2014 University of Nevada, Las Vegas Website Feedback
Browser out of Date

You are currently using an out of date browser that may cause things to display incorrectly.
It is highly suggested that you upgrade to a modern browser. Thank you.


Close Box